Returns and Exchanges
Returns and Exchanges
The present Return Policy (the "RETURN POLICY") govern the sale of "REPOSSI" brand products between REPOSSI SAS, a simplified joint stock company with a capital of 50,037. 240 having its registered office at 282 Boulevard Saint Germain 75007 Paris and registered with the Paris Trade and Companies Register under number 814 261 475 (hereinafter "REPOSSI" or "We") and any customer (hereinafter "You") wishing to order and purchase our products through the English section of the Shop.repossi.com website (hereinafter "the Website") in France, Italy, Austria, Germany, Portugal, Monaco, Luxembourg, and Belgium (hereinafter "the Territory").
a) In accordance with the general stipulations or our products ordered on the Website, with the exception of those that have been personalized at your request in accordance with the provisions of point 3 of article L221-28 of the French Consumer Code (for example in the case of engraving, resizing or embossing), may be subject to withdrawal or exchange within 15 (fifteen) days from the date of receipt of the products by you:
- by contacting our customer service department by telephone, by sending an e-mail to firstname.lastname@example.org, giving us your name, address and order number, we will send you an e-mail acknowledging receipt of your withdrawal request.
All returns must be accompanied by the original invoice and returned in their original packaging. Please note that all returns and exchanges are subject to a quality control process before being accepted. Any product that has been customized at the customer's request or shows signs of wear, damage or tampering, or whose security label, if any, has been removed, will not be accepted for return. You will be refunded for products returned and accepted, and REPOSSI will pay for the cost of returning the products by providing you with a return label. You may be held liable in the event of depreciation in the value of the product due to handling that does not comply with the preservation of the quality, characteristics and, where applicable, the proper functioning of the products.
If you prefer to return the products by your own means and at your own expense, it is recommended that you keep proof of return by registered post or by any other means that allows the date of dispatch to be recorded. You must also insure the package against loss and theft for the value of its contents. Under no circumstances can we be held responsible for the loss or theft of products that you return to us by your own means. Please find below more details on the return procedures.
b) Returns to our Customer Service Centre - Upon receipt of your declaration informing us of your intention to withdraw from your purchase, we will email you a return label from the Single Territory prepaid by us.
You must return to our REPOSSI customer service department located at 282 boulevard Saint Germain 75007 Paris, France, the products you wish to return as soon as possible and, in any event, no later than 15 (fifteen) days from the date you communicated to us the withdrawal of your purchase.
If you have exchanged the purchased product for another product of a higher price, the difference will be charged to you. We will not exchange a product for items of lesser value. Recipients of gifts are entitled to an exchange of equal or greater value only. If the purchase is returned for an exchange, you will not be charged for the shipping cost of the second shipment.